SERVICE QUALITY & IMPACT

0+

people received immediate cash payments
in the days and weeks following the
Northern NSW floods in early 2022.

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meals were served at the Matthew Talbot Hostel

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women experiencing domestic and family
violence supported with crisis accommodation
and outreach case management

OVERVIEW

“When I arrived here [at Vinnies], I just felt at peace. It gave me a sense of hope and I could actually rest.” – Wendy, a mother supported by one of our domestic violence refuges, who now has housing for her young son.

IN THE 2021/22 FINANCIAL YEAR, WE:

  • Provided 53,345 meals during breakfast, lunch, dinner and takeaway sandwiches through the Matthew Talbot Hostel
  • Delivered 11,275 appointments to men seeking treatment at the Matthew Talbot Hostel Clinic
  • Facilitated 8,150 instances of people accessing activities and community development programs at the Ozanam Learning Centre in Woolloomooloo
  • Assisted 149 people with support coordination to access the NDIS
  • Supported 321 people through our disability services with employment opportunities, recreation and leisure programs, and respite and outreach facilities
  • Treated 1,241 people through our Alcohol and Other Drugs services and Continuing and Coordinated Care Programs
  • Transitioned 59% of people supported through the Homelessness and Housing directorate into stable accommodation, such as private rentals, public housing and community housing
  • Helped 2,051 women and children experiencing domestic and family violence

The St Vincent de Paul Society provides a hand up to people in need across NSW every day. To ensure that we deliver services in line with best practice, our focus on Service, Quality, and Impact allows us to gain greater understanding of the people we assist and implement policies and practices that create culturally safe and secure environments.

This pillar of our Strategic Plan 2020-2022 expresses the Society’s vision to provide leading social services to people experiencing disadvantage, to measure the quality and safety of our services, and to understand our impact.

The Society is committed to evaluating, refining and strengthening the delivery of assistance at all times to ensure that people have improved wellbeing, social and economic participation, and acceptance whilst receiving assistance through our services

By engaging with our community inclusion programs, disability services, homelessness and housing programs, health services, and disaster relief initiatives, we aim to offer people:

  • Access to, or residence in long-term, stable and safe accommodation that meets their individual needs;
  • The ability to maintain or improve their personal health and wellbeing;
  • An accepting, inclusive and understanding community to belong to;
  • The ability to make informed choices and access ongoing supports to meet their needs; and
  • Motivation to address any concerns, gain assistance to develop or strengthen their skills, and increase their resilience.

The Society will continue to review these objectives and refine the delivery of services as part of the next Strategic Plan set to come into effect in financial year 2022/23.

SERVICE, QUALITY & IMPACT – QUICK LINKS