OUR PEOPLE

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members assisted 34,000 people experiencing disadvantage

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our approximate number of volunteers
in the 2021/22 financial year

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employees contributed to our work this year

OVERVIEW

In striving to provide world-class community services for people experiencing disadvantage, it is also essential that we provide support for our own people: the members, volunteers and employees who make this work possible.

We have made Our People a core pillar of the Strategic Plan 2020–2022 in recognition that the Society would be nothing without the many thousands of people who make our mission their own. Our priority is to nurture and support all of our people so that they are fully engaged and empowered to work together towards addressing poverty and disadvantage.

OVER THE PERIOD OF OUR STRATEGIC PLAN, WE HAVE COMMITTED TO:

  • Create opportunities for all of our people to engage with our tradition, mission and vision;
  • Develop a membership strategy that ensures membership engagement and care;
  • Develop a volunteer strategy that ensures effective support for our volunteers;
  • Create an organisational culture that supports ‘One Society’;
  • Implement, monitor and evaluate our Reconciliation Action Plan; and
  • Create a safety culture for all of our people in every site and every activity.

DIVERSITY AND INCLUSION

In 2022, we developed a Diversity and Inclusion Strategy to help guide our actions on how we can actively welcome people from diverse communities into our spaces, build relationships of trust, develop services that are inclusive, and ensure cultural safety so we can deliver on our mission to shape a more just and compassionate society.

RECONCILIATION ACTION PLAN (RAP)

Since its launch in September 2021, our ‘Innovate’ Reconciliation Action Plan (RAP) 2021 – 2023, has been widely promoted. Formal events launching the RAP were delayed due to COVID lockdowns, but we held a number of dedicated launches across the Society during National Reconciliation Week and NAIDOC Week to promote the RAP to members, volunteers, and employees.

Our state-wide RAP Working Group ensures that all areas of the Society are represented and assists in ensuring that our RAP commitments are met. Each region has established a RAP Committee, bringing together representatives from the Society and surrounding communities to discuss local and regional issues.

Notable achievements, so far, include:

  • regional sponsored RAP launches hosted across the State
  • the creation of the role of Manager Aboriginal Development, and the onboarding of 10 trainees in the Homelessness and Housing division in Vinnies Services
  • regional RAP Committees meeting regularly, promoting the RAP throughout their spheres of influence
  • renewed membership of Supply Nation, resulting in greater awareness throughout the Society to seek and engage Aboriginal businesses and contractors
  • window displays in Metro retail stores promoting both National Reconciliation Week and NAIDOC week
  • identifying opportunities to engage more First Nations Peoples as members and volunteers in a number of regions

A key focus in 2022/23 will be to improve employment opportunities for First Nations people and increase the number of First Nations employees at the Society which currently stands at 28. Assisting this will be a First Nations employees conference, which will be held in the second half of 2022.

DISABILITY INCLUSION ACTION PLAN (DIAP)

A key component of the Diversity and Inclusion Strategy is our Disability Inclusion Action Plan (DIAP) 2021 – 2025 which was launched to all employees in September 2021. The DIAP is our action plan for how the Society can remove physical, social and attitudinal barriers that people with disability experience, and increase access and inclusion to make a real difference for the many people with disability we work alongside as members, volunteers, and employees. Actions underway to support the DIAP include:

  • establishing a Disability Inclusion Working Group with representatives from across the organisation, which meets quarterly to review actions and progress
  • a Disability Inclusion Advisory Group which has employees with lived experience of disability to ensure that actions taken are informed by people with disability
  • an audit of our properties that will give us the data needed to start prioritising sites for improvement (the audit will also allow us to have site accessibility information publicly available, so people with disability who visit our properties can find out how accessible a site is in advance of visiting)
  • a review of the Society’s websites against the international Web Content Accessibility Guidelines to ensure web content is accessible to people with disability
  • making our recruitment and onboarding process more inclusive for people with disability

RAINBOW PRIDE NETWORK

A Rainbow Pride Network was established in August 2021 with a focus on promoting LGBTIQA+ inclusion within and outside the Society. Membership is growing and the Network, with members from across different areas, has marked significant days including Trans Awareness Week and Wear it Purple Day. These important diversity days are an opportunity to engage, raise awareness, and show support for our own people and the diverse communities we serve.

OUR MEMBERS, VOLUNTEERS, AND STAFF

MEMBER PROFILE

Kerry Steller is one of our busy members in Armidale.

“THESE PRACTICAL MEASURES HAVE TANGIBLE OUTCOMES, INCLUDING A ROLE IN HELPING REUNITE PEOPLE WITH FAMILY MEMBERS THEY THOUGHT THEY’D LOST FOREVER.” – KERRY STELLER

Ask a busy person…

Despite the area’s pastoral wealth and the presence of a major university, the City of Armidale has considerable social disadvantage. Kerry Steller moved here in 1981, teaching at O’Connor Catholic College and got involved with the St Vincent de Paul Society, which left her with strong memories.

They include former residents of Freeman House, the Society’s Special Works service providing residential and community-based programs for adults experiencing drug and alcohol addiction along with men’s homelessness.

“I remember some of these folk working through their issues and later returning to join our St Augustine’s Conference where they could reach out to other people in need,” Kerry recalls.

“Coming back to join was amazing.”

Another standout was meeting a Taiwanese nursing student who was studying at the University of New England.

“She boarded with us for a while and came along to our English literacy classes at the Ozanam Learning Centre. Most of the attendees were from the refugee Azidi community from Iraq.

“This girl knew nothing about Vinnies or even Christianity, but when she saw the work we were doing, she joined up and helped us out. It was wonderful to see how the experience affected her.”

Kerry Steller is the President of the Armidale Regional Council, and secretary of St Augustine’s Conference, closely linked to Freeman House, founded by local Vincentian Don Hewitt, who was honoured by the Vatican and this year received an OAM award.

She was raised on the land near Canowindra, schooled in Sydney, completed a Bachelor of Science degree (geology and geophysics) at The University of Sydney, and a DipEd at UNE after moving to Armidale.

Now retired, Kerry retains close links with O’Connor Catholic College where many students are Vinnies supporters and fundraisers. She has arranged visitations to nursing homes and many excursions to Sydney where students visited St Canice’s Church close to Kings Cross which assists many people experiencing homelessness.

Activities for Freeman House residents include weekly coffee and cake afternoons, cooking, music, bowling, childcare, and bushwalks where staff and Conference members join companions, male and female, aged from their 20s to 60s.

The ‘Fresh Start’ program, a recipient of community sleepout funds, focuses on personal welfare such as dental and eye health, community involvement with varied outings, and arranging furniture storage for people who had to vacate accommodation.

“These practical measures have tangible outcomes,” Kerry says, “including a role in helping reunite people with family members they thought they’d lost forever.”

Another innovation is a ‘family conference’ pilot that sees parents and their children visiting an individual or family once a month to discuss their needs and concerns. Each family has access to a mentor who can assist with the practicalities such as food, if need be.

At the other end of the age spectrum the local conferences are working on ways of bringing back older Vincentians who moved away from Society work because of the COVID-19 requirements.

Kerry Steller works with the parish and the Catholic Schools office, is a member of Zonta and has a long commitment to the Armidale Tree Group that regenerates bushfire-affected land and helps to restores koala habitat. Then there are her three grandchildren and of course seven SVDP conferences.

Her phone’s ringing constantly…

“I’d better go,” Kerry says, and who would dare stand in her way?

OUR MEMBERS

With the winding back of measures to control the spread of COVID-19, St Vincent de Paul Society members have been returning to more face-to-face support.

The most high-profile activity our members have been involved in during the last financial year has been providing assistance in the wake of the Northern Rivers floods. They did this both in the immediate aftermath and on an ongoing basis.

The St Vincent de Paul Society NSW was the first major charity to provide emergency cash grants to people in need. Our members were there on the ground distributing this money to people who, often, had only the clothes on their backs.

The distribution centres were set up quickly, ran efficiently, and were well-targeted due to the Society being able to build on experience from previous natural disasters. Similarly, this experience was used to help make the process member-driven.

As this is being written, months later, people in Lismore and other worst-hit areas are still unable to move back into their homes. To that end, the Society has been and will continue to provide ongoing support to the people of the Northern Rivers.

Our members in the north of the state, too, have been involved in the ongoing rebuilding and resilience building projects led by our Bushfire Community Recovery and Community Development team.

Elsewhere in the state, our members have been no less busy helping their communities.

From community cooking events to provide meals, to packing and distributing fresh fruit and vegetables, to operating literacy and numeracy programs, to increased engagement with First Nations Elders, the Society’s members are finding ways new and old to engage with their communities.

The Society’s new record-keeping system, the Conference Assistance Management System (CAMS) has also continued its rollout, with larger conferences helping smaller ones with the process. CAMS is aimed at helping members provide better support to the people we assist.

THE PEOPLE OUR MEMBERS ASSISTED THIS YEAR

Our members contributed 31,085 hours of service to support 70,086 people during the 2021/22 financial year. They provided $7,780,171 worth of food, electricity, clothing, furniture, accommodation, transport, medical costs and more. Among those assisted were 8,090 people living with a disability and 8,088 people identifying as Aboriginal or Torres Strait Islander.

The main form of assistance requested of our members this year, as with previous years, was food. 84% of people seeking assistance reported not having enough food to get by. Many of them had dependent children whose health and development could be impacted by inadequate nutrition.

Around 70% of people supported by our conferences are living at or below the poverty line, with one in 20 getting by on $500 or less per fortnight. Many are unemployed or underemployed, with more than half receiving government income support as their primary source of income. 55% are experiencing housing stress, spending more than 30% of their income on accommodation.

Find out more below about the circumstances and demographics of people assisted by our members.

Gender

Age (years)

Accommodation

Co-habitants

Primary source of income

YOUTH MEMBERSHIP

Throughout NSW there are almost 4,500 youth members engaged in schools and communities. 

Our largest cohort are our primary school-based Mini Vinnies, with more than 3,846 students who take part in fundraising appeals and school sleepouts, and take action on social justice issues that affect their local communities. 

Our 448 high school members work together to do the same and more, working on community gardening programs, Vinnies Vans and organising their own social justice events. 

We have around 200 young adult members in university, parish and community-based conferences. Young adult members run social days for kids and teens, homework programs, volunteer on Vinnies Vans and run social justice advocacy and fundraising initiatives. 

YOUTH MEMBER PROFILE

Marissa Papaspiros is a Vinnies member and a representative of our Sydney Youth.

“AND I’M REALLY, REALLY GRATEFUL FOR THAT OPPORTUNITY BECAUSE IT JUST TRANSCENDS AND TRANSLATES INTO ALL DIFFERENT ASPECTS OF MY LIFE.” – MARISSA PAPASPIROS

Student volunteers bring the passion, opportunity, and change

This year’s theme for National Student Volunteer Week is “Passion. Opportunity. Change.” and these are some of the driving forces for Marissa Papaspiros, a Society member.

“I joined Vinnies because I just saw a lot of need and I wanted to do something about it in any capacity.

“I had done a lot of volunteering in high school and I just was looking for something like that that I could do outside of school and Vinnies provided that opportunity to fuel that passion,” she says.

“I have developed such good problem-solving skills and flexibility and communication and the ability just to be able to talk with so many different people and appreciate different perspectives.

“And I’m really, really grateful for that opportunity because it just transcends and translates into all different aspects of my life,” Marissa says.

Marissa says she really values the way members do things, “That value of constantly learning and reflecting and working with people and supporting people and collaborating to enact change.

“And I think that’s the really important part with Vinnies.

“When I started, sometimes I would come home in tears from Brekky Vans and Night Patrols and my Dad said to me, ‘You’ve got to stop.’

“He said to me, ‘What you’re doing is important in that moment. You’ve had a chat with that person. You’ve provided them something to eat, something to drink and that’s all you could do in that moment,’” she says.

Marissa says she views the work she does through the lens provided by St Mary MacKillop when she said: “Do all you can with the means at your disposal, and calmly leave the rest to God.”

Marissa has many stories to tell about these small moments of connection with the people she’s assisted, one involving impromptu karaoke.

“She used to talk about how she loved Bon Jovi, so I would get it up on my phone and we’d have a singing contest.

“I would sing, absolutely horribly and horrendously – I would just belt it out – and she was so happy and we used to do that every time I went out.

“I think that used to help – I hope that helped – because she loved singing Livin’ on a Prayer.

“It was the most beautiful thing, we used to have great laugh,” she says.

When asked what it is she most values about volunteering with the Society, Marissa says, without hesitation, that it’s the people – and by association what they’ve taught her.

“I remember going on a Night Patrol and there was this beautiful lady that I did it with.

“She was just so gorgeous and she said to the person that we were serving, ‘How do you like your coffee?’

“And I thought that’s a really nice way of asking that.

“It’s more respectful, it’s more reminiscent of a café, it’s just nicer.”

“Also, the people that we serve because you just learn so much about people and you connect.

“I just feel at peace when I’m volunteering,” she says.

VOLUNTEER PROFILE

Pat Ebert is a volunteer at the Wagga Wagga Vinnies Shop.

“I ENJOY THE WORK, I ENJOY THE COMPANY, AND THE PEOPLE I WORK WITH ARE JUST LIKE PART OF MY FAMILY. AND WHEN I’M AWAY ON HOLIDAYS OR SOMETHING, I MISS THEM DREADFULLY.” – PAT EBERT

How a one-week volunteering stint turned into 26 years and counting

Come December this year, Pat will have been volunteering at the Vinnies Shop in Wagga Wagga for 27 years.

“Considering I only started off to do a week to help them out, it’s a bit of a stretch, yeah,” she says.

“My mother was a volunteer with the Wagga shop and she was a volunteer for some twenty years.

“One Christmas, she asked me, would I come in and give them a hand in the shop for a week because they were understaffed and it was Christmas time and they were so busy.

“And I said, ‘Well, yes, I’ll go and help you for a week.’

“So, I came in and I’m still here!”

And while it’s no competition, it should be noted that Pat has been volunteering with the shop longer than her mother’s two-decades-spanning effort.

Pat says one of the best things about being a volunteer is the people.

“I enjoy the work, I enjoy the company, and the people I work with are just like part of my family.

“And when I’m away on holidays or something, I miss them dreadfully,” she says.

In the time Pat has been with the Vinnies Shop in Wagga, it’s changed location three times.

“When I first started here, we had a Vinnies Shop next door to the present building but it burnt down.

“Then we went to Station Place while this building was being built and when this was completed we moved in here,” she says.

Pat says she’s seen a lot of treasures come and go over the years, too.

“We get a lot of things like that.

“We get quite a lot of unusual things, things that you wouldn’t actually expect anyone to donate, expensive things, some beautiful things.

“Years ago, when we were in the old store next door, we did get an old Albert Namatjira painting.

“A lot of people didn’t know who he was or that it was so valuable.”

Albert Namatjira, an Arrernte man, was a celebrated artist and is widely considered to be one of the most influential Australia has seen.

Pat says one of the reasons she’s stayed volunteering with the Vinnies Shop for so long is the work the Society does in the community.

“There’s a lot of people who need help, especially at the moment, and it’s good to know you’re doing something to help and make their lives a little easier.”

But you don’t stick around for nearly 27 years without really loving it and for Pat, it always comes back to her colleagues.

“They’re a good lot of people and you feel as if you’re doing something for the community, you’re helping people out, you’re mixing with people all the time, you make good friends, they become your family really.”

OUR VOLUNTEERS

In 2022, the St Vincent de Paul Society has been throwing the spotlight on the success of our Vinnies Shops and the volunteers who have helped us keep them going for 100 years.

However, the Society has 7,742 volunteers in total and in highlighting the good work of our retail volunteers, we are not forgetting those who give of their time at our services, food vans, community hubs, and more.

We’ve also been welcoming more volunteers back to the frontline as measures to prevent the spread of COVID-19 have been wound back.

New partnerships with universities have also led to significant engagement with new student volunteers.

Just as the founder of the Society, Frederic Ozanam, did in Paris in 1833, our volunteers give back to their communities.

We have volunteers throughout NSW and they are always ready to help.

CELEBRATING OUR INCREDIBLE VINNIES VOLUNTEERS

Our volunteers are active in 360 communities across NSW and their achievements are always worth celebrating.

We do this in a variety of ways, from the lifetime service awards we issue to the rare few whose volunteering spans decades – there were three such awards presented in the 2021/22 financial year – to our celebration of National Volunteer Week.

Everyone who volunteers their time, for however long they do it, at the Society is contributing to supporting people experiencing homelessness, domestic violence, and other forms of disadvantage.

And we could not be more thankful for it!

Whether they are helping raise funds in a Vinnies Shop or handing a cup of coffee to someone at one of our food vans.

In 2022, the theme for National Volunteer Week was “better together” and this resonated with our volunteers as they returned to more in-person activities following COVID lockdowns.

You can see some of the ways we thanked our volunteers for their contributions in the video below.

EMPLOYEE PROFILE

Jane Marsh is a Support Centre Coordinator at the Hurstville Vinnies Support Centre

“YOUR LIFE CAN CHANGE IN A MOMENT – IT CAN HAPPEN TO ANY OF US.” – JANE MARSH

Local hero recognition for Vinnies Support Centre Coordinator

Jane Marsh is a Support Centre Coordinator working at the Hurstville Vinnies Support Centre and a finalist to be named one of this year’s Westfield Local Heroes.

“It was a huge surprise!” Jane says.

“I actually received an email from one of the persons I’ve been assisting through her difficult times and she said to me, ‘Oh Jane, I just thought I’d let you know that I’ve nominated you as a Westfield Local Hero, I hope that’s ok.’

“And I thought, oh, ok, that’s fine but not really knowing at that time what it meant or what it entails.

“So, I sat on it for a while and then I contacted my team leader and said I’ve just got this email from one of my clients and she said, ‘Oh that’s amazing!’”

Over 11 months, Jane helped the lady who nominated her leave a rental property she could no longer afford, due to a horror run of bad luck, and find a new home.

“Your life can change in a moment – it can happen to any of us,” Jane says.

From a starting point of being in arrears, Jane helped the woman find long-term, affordable housing for herself and her children.

“So, we just supported her through that period and then, when she got her own Department of Housing property, she was able to manage the rent herself and just become independent which really meant a lot to her.

“It’s much easier, in my opinion, to assist someone who isn’t homeless.

“Especially when they have young children.

“So, as long as they can maintain that roof over their head, we know that they’re safe and secure.

“It’s much easier to assist with food, school items, you know, things like that, rather than trying to find accommodation for a family,” Jane says.

Like just about everyone nominated for recognition as a local hero, Jane says she doesn’t see herself that way.

“Absolutely not. Absolutely not!

“I am just one person in a huge organisation with people with the same drive and commitment and love to want to help other people.

“And I’m sure that there’s plenty of other people out there doing exactly the same thing that I’m doing and the only difference is that I had a client that nominated me – that’s the only difference.

“So, I’m not a hero, I’m doing what I love to do,” Jane says.

“I really find it a privilege.

“It’s a privilege to be able to work for St Vincent de Paul because their vision and mission aligns with some of my personal visions and missions in life.

“And I just think I’ve been given a great opportunity in this position to help people,” Jane says.

Being a finalist means Jane has already “won” $5,000 that will be provided by Westfield to the St Vincent de Paul Society.

The Westfield Local Hero for Hurstville, will receive $20,000 for their organisation.

“That funding, we can do so much with that funding in this area,” Jane says.

The Westfield Local Heroes are named in September 2022.

LEARNING AND DEVELOPMENT

In 2021-2022, the Society’s Learning team continued to deliver key learning initiatives online, virtually, and face-to-face, particularly in relation to important organisational compliance learning. We did a significant amount of work on improving learning data and reporting, developed and launched a new online orientation for new employees, and commenced design of a Management Development Program for people leaders across the Society.

SUPPORTING OUR EMPLOYEES

We undertook a number of initiatives and activities across the Society during 2021-2022 to enhance employee engagement based on feedback from the May 2021 employee engagement survey. This included process improvements in various directorates; stakeholder engagement and communication plans to improve change management on projects; work on role clarity; and introducing and communicating innovations such as the digitisation of key fundraising activities.

In addition, the organisation undertook its first culture survey to provide critical understanding of our organisational culture. This work will assist us to understand our strengths, opportunities, and cultural levers that will support and enhance achievement of the Society’s strategy and ultimately benefit the people we assist.